FAQ's

How do I secure my tiebacks to the window trim or wall?

We are great fans of the Command type adhesive hook. These types of damage-free hooks will keep your draperies and tiebacks in the desired position without damaging your window trim or walls. Be sure to purchase the type that holds a minimum of 4 lbs. If you desire a more permanent solution metal cup hooks are available and screw into your walls or trim. Either option is available at your local hardware store in a variety of sizes and finishes to match your décor.

Do you charge sales tax on shipping and handling?

Shipping is not taxed

How do I pay?

We currently accept online payments in the form of Visa, MasterCard, Discover and American Express. We also accept PayPal online and personal checks through the mail. If paying by check, orders will be filled after the funds have cleared.

Shipping Policy

Free shipping is included on orders of $100.00 or more and will be delivered via the USPS Priority Mail Delivery Service. Customers pay the shipping costs for orders less than $100.00. Customers can ship via UPS, FedEx and the USPS using shipping options they choose provided on the shipping options page.

How long before my order arrives?

Each order is handcrafted and takes time. We take pride in our work and want to provide you a product that you are completely satisfied with. Orders will be fulfilled within 14 to 21 days and once shipped you will be notified that it has left our design studio. We believe that the short delay between placing and receiving your order will be worth the wait. If there is a further delay in the shipment of your order you will be notified by email.

How do I track my order?

After your order has been sent for delivery you will receive an email letting you know the order has been shipped. You will receive a tracking number in order to track the location of your package through the delivery process.

Can I place one order and ship to multiple addresses?

Sorry, if you need to ship to multiple addresses, you will have to place multiple orders.

Do you have any special offers?

Yes we do. Orders in excess of $100.00 include free shipping. We also offer a $10 discount for the first set of 4 of the same product per order.

Do Items go on sale?

Yes they do! Sometimes we do offer reduced pricing for some of our items depending on the season, available quantities and discontinued items. Please check our website for these promotions. If you agree to receive our emails we also send periodic newsletters and notifications announcing the promotions.

Do you offer discounts on bulk orders?

Sorry, we do not offer bulk discounts at this time.

Do you offer wholesale pricing?

Sorry, but we do not offer wholesale pricing at this time.

Do you have a catalog?

No, we do not have a printed catalog at this time. However, if that changes and you are on our mailing list you will receive one free of charge unless we are instructed otherwise.

Do you charge sales tax?

As an ecommerce business we are not required to collect sales taxes unless the customer is from the state of Maryland from which we operate out of. If the customer is from Maryland, 6% of the product purchase amount will be added to your cost.

What if I am tax exempt?

Before you place your order, please contact Customer Service at 240-367-7197 to inquire about the proper tax exemption procedures for your state. Customer Service is available Monday-Friday, 9:00am–5:00pm Eastern Standard Time. Please note that you must use a company credit card or a business PayPal account to place tax-exempt orders. We will not be able to issue a tax credit if you place an order with a personal credit card.

How do I unsubscribe to emails?

You may unsubscribe by calling customer service at 240-367-7197. Customer Service is available Monday–Friday, 9:00am 5:00pm Eastern Standard Time. Or, you can email us at sales@carolineoliving.com.

Problem with your order; Satisfaction Guarantee

If you are not happy with your purchase, or any other aspect of our business, we want to know. Please contact us by calling customer service at 240-367-7197, or you may email us at sales@carolineoliving.com and we will return your call or email as soon as we receive it. Your complete satisfaction is important to us. With that being said we will work through your problem until it is resolved.

Can I change or cancel my order

If your order is custom made to your specifications, we will be unable to change or cancel your order once it has been submitted. Other regular product orders can only be changed or cancelled within 5 business days of order placement. Please see our Return & Refund Policy for more detailed information.

What are the magnets used for?

The neodymium magnets are used as fasteners to hold the tiebacks together, and are also used to provide you the option to change out different types and styles of adornments that you may want to use. The neodymium magnets we use are very strong. Handling them with care is necessary to prevent personal injuries, and property & magnet damage. Please see our Terms & Conditions for more detailed information about the magnets.

Can I Return or Exchange a Product?

We have a 30-day return policy. If 30 days have passed since the shipping date of your product we cannot offer you a refund or exchange. A product can be returned if it did not meet your expectations or if you received it either damaged, defective, or you want to exchange it for an equal valued product. Items tailor made to a customer’s specifications cannot be returned unless damaged or defective. In all cases, if you want to refund or exchange your product please contact us by calling 240-367-7197 or email us at sales@carolineoliving.com. Your satisfaction is important to us and we will work with you to solve your problem.